We have tried to cover most common queries couples have in regards to ordering from us. If you need any further information then please contact us and one of our consultant will be more than happy to assist you.
Just like every relationship is unique, we believe every engagement ring should be unique and have a story to share.
With a vision to add uniqueness, colour and a personable story to every ring, Nolan and Vada primarily focuses on coloured center stones and offers customization options to design a ring from scratch.
Unlike other jewellers, we do not focus on diamond as a centre stone but specialise in one-of-a-kind engagement rings.
You can associate us with a non-conventional jeweller who’s focus is to create a completely custom engagement ring inspired by the ideas closest to you.
Our complementary bespoke service enables you to get involved in the designing process without having any commitment to pay unless you are completely satisfied with the design.
We have a limited physical presence in Sydney & our studio/ head office is located in Auckland, New Zealand.
All our ring resizing/ prong tightening & ring maintenance requests are addressed locally with the help of our local jewellery manufacturing partners based in Sydney & Brisbane.
While we do not have a physical showroom in Australia just yet, we are planning our first trunk show in Sydney in 2020!
All our rings are proudly manufactured in Auckland, New Zealand by expert master jewellers & gemstone setters with more than 20 years of experience.
Yes, all purchases come with an extended 5 years manufacturing warranty with local after sales support. For more information on warranty, please check our policy here.
Absolutely! We offer FREE Global FedEx priority shipping on all our orders.
Shipping, Taxes, Resizes and Returns
No, you don't have to pay any import duty or 10% GST once the parcel arrives. Since Australia-New Zealand has a free trade agreement in place and our rings are manufactured in New Zealand, the 5% import duty is waived off on the ring.
In regards to the 10% GST, our estimates or pricing already includes GST.
We pay for any GST or clearance charges by shipping with FedEx on "DDP" (Delivery Duty Paid) terms which means any potential taxes or duties are levied on us as a shipper and we are responsible for additional charges.
No, we ship door to door using FedEx, you don't have to get the parcel cleared in order to receive the ring. All orders automatically get cleared by customs and you receive the ring within 3 working days without any delays.
Yes, all the orders are fully insured.
Yes, there is no mention of jewellery or Nolan and Vada’s branding on the packaging.
In order to make sure your Nolan and Vada order remains a surprise, we can also ship your order to your office or a specific FedEx location to be held for pick up.
For security reasons & insurance purposes, we do not ship to PO Boxes at the moment.
Absolutely, we offer one complimentary local ring resizing with all ring purchases.
To address any repair, prong tightening or resizing more efficiently, we have recently partnered with jewellery manufacturing partners in Sydney & Brisbane.
In case your ring requires resizing, we will be able to get it resized quickly from our manufacturing partner in Australia.
We offer 60 day returns with most purchases.
For more information on our returns policy please click here.
Ordering with us
At Nolan and Vada, all rings are custom designed and set with a handpicked sapphire of your choice. You can view our custom process here.
Absolutely, most of Nolan and Vada’s customers already have a set budget in mind and our custom process enables you to handcraft a ring within set budget.
Once the design is approved and sapphire is selected, it takes approx. 4~5 weeks to manufacture the ring and 2~3 working days to deliver the ring anywhere in Australia.
Absolutely! Many times, couples request us to design a ring on the basis of personality or passion of their loved ones and we can help in bringing the vision to life.
For example, we have incorporated ocean, nature, symbols & colours in a design in order to create a one-of-a-kind engagement ring!
Due to rarity & availability of sapphires and fluctuations in metal pricing, all quotes are valid for 7 days from the time of quotation.
Sapphires can vary in prices hugely. For example, a slight change in colour of blue sapphire can result in an increase or drop in price.
Prices stated on the site are approximates and not final prices. To get an accurate quotation please mail one of our consultants on firstname.lastname@example.org
While we specialize in creating stunning one-of-a-kind engagement rings with unique sapphires, we would love to handcraft a unique diamond engagement ring too.
We believe that every sapphire is unique and computer rendered images does not showcase the beauty of the actual gemstone. As a part of custom process, we always send you actual images of sapphire for your selection and approval.
Absolutely! All our loose sapphires are beautifully presented in an ethically sourced wooden box. To purchase a loose sapphire, please mail one of our consultants on email@example.com
Yes. As a standard option, we offer Platinum, 18k White Gold, 18K Yellow Gold and 14 Rose Gold options.
As a part of custom process, Nolan and Vada also offers 14K White Gold, 14K Yellow Gold or Palladium metal options.
Engraving is complimentary and yes, we can add engraving to most designs.
Yes, all purchases come with a complimentary insurance appraisal from an accredited third-party jewellery valuer.
Absolutely, we would love to help you keep the whole process under wraps by making special arrangements. Please let us know what we can do to help you maintain the surprise.
All the sapphires we offer are 100% natural (No synthetic or lab-created), well saturated in colour, excellent cut and 100% eye clean without any inclusions from the naked eyes.
In simple terms, they all are of AAA quality and handpicked on basis of their gorgeous colour, brilliance & lustre.
We only handpick and sell sapphires we would want to purchase for ourselves. When purchasing a sapphire from us, you can be assured that our sapphires are either untreated or treated only by trade-accepted practice of heating.
We always encourage everyone to ask for enhancements while purchasing a sapphire. Not disclosing enhancements is not only an unethical practice but also against the rules of Federal Trade Commission (FTC).
Nolan and Vada do not sell sapphires treated in non-standard ways like:
- Glass Filling
- Bulk Diffusing
Unlike diamonds, tracing a sapphire's origin is not always possible. However, we work with reputable suppliers who share the same values and standards as set by the World Jewellery Confederation (CIBJO) and do our best to ensure that every sapphire we sell is mined ethically.
In regards to diamonds, we have a zero-tolerance policy towards conflict diamonds. Our diamonds are proudly sourced from global manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced.
Depending on the colour of sapphires, we source sapphires globally. For example, majority of Nolan and Vada’s sapphires are sourced from Sri Lanka, Madagascar & Australia.
Once you have finalised and approved the centre stone and ring design, our consultant will send you an invitation to our portal where you can securely view the invoice & pay towards the order securely.
As of now, we accept the following payment methods during checkout through our portal:
VISA, Mastercard and American Express Credit Cards
Absolutely, a lot of couples usually look for a sapphire first and proceed with the ring made once they are ready. Hence, we have recently introduced flexible payment options where you can simply reserve a sapphire for a AU$500.00 deposit and pay the remaining balance in 6~12 interest-free installments.
For more information on financing please contact one of our consultants on firstname.lastname@example.org