60 Day Returns
At Nolan and Vada, our key values of trust, promise & transparency are ingrained in all the decisions we make and everything we do. We proudly stand behind every ring we handcraft and offer an extended 60 day return period.
In order to be eligible for a refund, the jewellery must be returned in unworn and original condition without any damage and with all accompanying documents and materials within 60 days from the time you have received the ring.
Any items showing signs of use, alterations, damage or have been resized will not be accepted for return.
All returns should accompany the original copy of the lab certificate with the returned items.
For more information on returning your purchase please get in touch with your consultant and they will help you out.
All the rings in our collection including majority of custom made rings are eligible for refunds however there may be non-refundable fee applicable for complex custom ring designed from scratch.
Our Returns Process
Once we have received your item back, our quality assurance expert will analyse and evaluate the same.
Once the authenticity is checked and verified, a refund will be processed in 2 working days and paid using the original method of payment.
The whole process of inspection to refund may take upto 10 working days from the receipt of your return.
Preparing a return
Please follow the below steps to successfully return an item to Nolan and Vada and receive a refund:
Initiating and obtaining Return Shipping Labels
Call or email our consultant to firstname.lastname@example.org and advise that you would like to initiate a return. Our consultant will then prepare your free return shipping label and email it back to you.
Please note that only customers ordering from the USA, Canada, UK, Australia and New Zealand are eligible for free returns.
In case you have ordered from any other country then the consultant will advise you of alternate solutions for returning the item.
Packing your order
For all returns and exchanges, please include all original packaging and accompanying materials, including the certificate (a AU$300.00 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewellery, gemstones or diamonds or other related words outside the packaging box.
Shipping Your Package
In order to securely ship the item back to us, you would need to place the ring in our eco-friendly wooden box and then place it inside the medium white box and then place the medium white box in a brown box. For your convenience, we would highly recommend you to re-use the same packaging from your order.
In case you do not have our medium white box and the outer box then please place our eco-friendly wooden box inside a small FedEx box.
Once you have packaged the box, print and place the return label outside of the box and take it your closest FedEx location or call FedEx to arrange a pickup. Please hand over the box to FedEx staff only as Nolan and Vada and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. For your future reference, please obtain a FedEx receipt and keep it safe for purpose of proof of shipment.
In case you are not sure about returning an item back to us then please contact us on email@example.com and our consultant will help you out.